Error Code 1311 appears in QuickBooks Desktop when updating the accounting software or exporting a report from a financial statement designer to Microsoft Excel. Installing QuickBooks software from a CD might sometimes result in an error.
In such cases, an error message appears on the screen. Let us get an in-depth insight into the QuickBooks error 1311 and the various methods for resolving the same.
What instigates the QuickBooks Error 1311?
The QuickBooks error code 1311 occurs when updating or exporting files, and the following are some of the possible causes that may incite the error:
Microsoft Office got damaged or corrupted.
Installing QuickBooks from a corrupted CD.
The Microsoft Office software version isn't compatible with QuickBooks.
There's an issue with the CD-ROM drive.
Methods to rectify the QuickBooks Error Code 1311
Various avenues can help in the rectification of the QuickBooks Error Code 1311. These are all contained in this section.
Method 1: Copy Files to the hard and then install it
Let's begin by copying the installation files from the CD to a hard disc before proceeding with the installation. The following are some of the probable solutions:
Begin by placing the QuickBooks CD into the CD-ROM drive and check if the installation process begins automatically.
Afterward, right-click on the Windows ‘start' button and choose 'explore.' If it starts automatically, hit on 'Quit' to exit.
Create a folder on your desktop to save installation files.
Right-click on the QuickBooks CD-ROM and hit 'explore.'
Locate 'QuickBooks,' then double-click on 'setup.exe.'
To copy files, hold down the 'ctrl' key on your desktop and hit on the file and folder.
Paste the copied files into the newly created folder.
If the error occurs again, the problem is with the CD-ROM.
If no issue occurred when copying, open the New Folder.
Double-tap on 'setup.exe' to begin the installation process.
Method 2: Check the Compatibility of Microsoft Office
The Microsoft Office needs to be updated to prevent the QuickBooks Error code 1311. Only then may the report be directly exported from QuickBooks to the office. You must complete the following steps in order to check compatibility:
Head to the 'control panel' and double-tap the 'Add or Remove programs' button.
To make the changes, choose 'Microsoft Office.'
Microsoft Office version 2000 or later is required.
If the version is not 2000 or later, alter or repair the problem.
Method 3: Restrict Access to the CD ROM
Proceed to 'Settings' after hitting the 'Start' button.
Next, go to the 'Control Panel' and choose 'Administrative Tools.'
Afterward, head to the 'local security policy' and expand the 'local policy folder' from the administrative tools list.
After that, choose the 'security' option.
Select any of the security choices that apply to the Windows version installed on your computer.
Method 4: Use the System File checker
Access 'All programs' from the 'Start' menu.
Type 'cmd' in the search box.
Subsequently, right-click the Command Prompt and choose the option to 'Run as administrator.'
Once the Command Prompt opens, type 'SFC/scannow' and hit the 'Enter' key.
When the scan gets finished, type 'msiexec/unregin' into the command prompt and hit 'Enter.'
Subsequently, type 'msiexec/regserver' in the command prompt and then hit the 'Enter' key.
Solution 5: Reinstall the QuickBooks Desktop Software
Access the 'Run' window by pressing the 'Windows' key on the keyboard.
Next, access the 'Control panel' and move to 'programs and features.'
Choose 'QuickBooks' from the list of software.
Select it and choose 'Uninstall.'
Once the uninstall process culminates, restart the PC.
Install the QB software again using the original license keys.
Follow the steps that appear on the computer screen to complete the QuickBooks installation process.
We hope that the troubleshooting walkthrough contained in this article helped you resolve the QuickBooks error code 1311. We tried to frame every method in a lucid way for your easy understanding. If the error persists while updating or installing the QuickBooks desktop, feel free to call our 24/7 QuickBooks error support staff by dialing our helpline i.e., 1-800-761-1787.
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